Returns and Refund Policy

Our Guarantee to You

We are so confident in our products, that we back it with a 30 night money back satisfaction guarantee. If you are not completely satisfied with your Live Comfortably product, simply return the product within 30 nights from the date of purchase to receive a full refund - excluding shipping charges.

Live Comfortably Return Policy

If you are unhappy with your purchase for any reason, please call customer service at 1-866-355-2498 or email wecare@livecomfortably.com to request a UPS return label within 30 days of receipt. We will deduct a discounted shipping charge of $12.99 for using this UPS return service. All products must be returned in the original packaging and mailed to the address provided within 30 days from the date of purchase– no returns will be accepted unless mailed in per above policy. If your package is lost in return shipment and if it cannot be tracked, we cannot replace it or refund your purchase.

When Your Return is Received

A refund to the credit card used for the original order will be issued within 14 business days upon receipt of your package(s). Shipping charges are not refunded, unless we determine the return is the result of our error.

Buy One, Get One (BOGO) Free

Returns are accepted for BOGO Free offers. If returned item is the full retail priced item, the Free Item must be returned for a full refund, less the return shipping fee. If the free item is not returned, the price of the free item will be deducted from the returned item, less the return shipping fee. If returned item is the free item, no refund will be given, less the return shipping fee. If both items are returned, a full refund, less the return shipping fee and shipping charge if incurred when order was shipped to you will be given.

Buy One, Get One (BOGO) 50% Off

Returns are accepted for BOGO 50% Off offers. When you purchase items as a Buy One, Get One 50% Off offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned with two different items purchased, the refund will be equal to the original purchase price of the item reduced by the proportional discounted amount less the return shipping fee. If one of two of the same items is returned, the refund will be for the discounted item less the return shipping fee. If both items are returned, a full refund, less the return shipping fee and shipping charge if incurred when order was shipped to you will be given.

Free Gift with Purchase

Please be aware that if your returned items cause the total value of your order to fall below the required threshold for qualifying for the complimentary gift, you will need to return the free gift as well. To be eligible for a full refund, both the purchased item(s) and the complimentary gift must be returned in their original condition. If the gift is not included with your return, the MSRP value of the gift will be deducted from your refund. Gifts included with your purchases are not individually exchangeable or refundable. We cannot make substitutions for different versions, colors, or variants.

Returning Outlet Items

Outlet items are offered at a significant discount and therefore cannot be returned, refunded or exchanged. Outlet items are found in the outlet section and generally are products that have been discontinued. Outlet items are final sale and the 30 Night Comfort Guarantee does not apply to them. Any outlet items returned to our facility will not be eligible for a refund or return shipment.

Price Adjustment Policy

If an item’s displayed price is reduced within 7 days of purchase, you may contact us within 14 days of the purchase date and we will refund you the price difference. Price adjustments are only available for items originally purchased at full price. Products purchased using cart level discount codes are already sold at a discounted price and are not included in this policy. Each item is eligible for a maximum of one (1) price adjustment. Final Sale, Outlet and Clearance products are exempt from this policy.

Protect-A-Bed Warranty Info

For Protect-A-Bed Product warranty information, contact us at: warranty@lkeeco.com.