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Shipping Policy A legal disclaimer The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy. Shipping Policy - the basics Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case. A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes. What to include in the Shipping Policy Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.

Live Comfortably ™ at a Glance Elevate Comfort, Embrace Better Sleep Welcome to a place you can Live Comfortably. Soft, inviting tones create the foundation of what we believe in, while a clean modern aesthetic drives us forward into the future. Meet the Team Chief Executive Officer Brian Cassady Brian is a 6-time CEO with a stellar track record of delivering step changes in customer satisfaction, sales growth and operating and financial performance. His leadership background in retail and consumer goods spans from apparel to home improvement products to pharmaceuticals throughout North America and Europe. Chief Financial Officer Ken Taylor Ken is a proven hands-on strategic, financial and operations executive and board member with 30+ years of successful leadership of domestic and international private and public owned companies during various stages of growth and maturity. Chief Commercial Officer Amy Price Amy is a successful C-Suite Executive, with over 20 years of experience developing and executing comprehensive growth strategy plans to increase revenue and margin year over year. Amy is known for her transformation expertise, high impact innovation and extensive brand management capabilities. She has experience working in large public companies, small to medium private enterprises as well as equity owned portfolios. Chief Operating Officer Ken Woung Ken is an accomplished Supply Chain and Operations executive with over 30 years global experience in operations management, omni-channel distribution. logistics, supply chain integration, supply and demand planning, global sourcing and manufacturing, vendor management and risk mitigation. EVP of Human Resources Rose Ruiz Rose and her team have enhanced the culture, performance, and growth of the company for over 16 years. She has a proven track record of driving organizational effectiveness, talent management, and employee engagement. Live Comfortably, Live Green GOOD FOR THE PLANET, GOOD FOR YOU 6 out of 10 consumers say they are ready to change their purchasing behavior to minimize their environmental footprint, and that number is growing. Never before has there been a greater emphasis on the responsibility for companies to help create a healthier, more sustainable planet than there is today. At Live Comfortably, we aim to improve sustainability through quality, design, performance, and innovation in our products while maintaining our environment’s natural resources. A typical pillow is filled with fiber recycled from 25 drinking bottles 1.59 Billion single-use plastic bottle were recycled and used to make polyester fiber fill for our products in 2022, avoiding landfill and oceans. 99% of our polyester fiberfill received in 2022 was made from regenerated polyester fiber. Our primary recycled polyester fill suppliers are GRS (Global Recycled Standard) certified. Services A skilled and committed team, providing specialized category expertise DESIGN & PRODUCT DEVELOPMENT INVENTORY & BUSINESS PLANNING E-COMMERCE CONTRACT MANUFACTURING MARKETING DATA ANALYSIS MERCHANDISING & BRAND DEVELOPMENT E-COMMERCE DIGITAL VISION Our goal is to be the top choice for both consumers and customers in all our categories. We aim to unleash the potential of our brands by creating a captivating brand story. Achieving a balance between our owned and licensed brands is essential for sustainable growth. We are committed to providing a seamless consumer journey that leads to conversions. Building a successful product portfolio, considering demand, pricing, and profitability, is at the core of our strategy. ASSORTMENT: •3000+ SKU Open Line Assortment •Efficient drop ship capabilities CONTENT: •Best-in-Class content playbook •SEO optimization MEDIA: •Strong search and display focus •Investment to accelerate growth PROMOTION: •Robust promotional support •Alignment of promo strategy with marketing to boost performance ONE TEAM: •Talented team that knows their accounts •Huge improvement in bench strength INDUSTRY LEADER IN INNOVATION Live Comfortably is the leader in utility bedding innovation, providing customers with high-quality sleep solution products for over 70 years. Product Development: Live Comfortably invests heavily in research and development to stay ahead of market trends and meet evolving customer needs. New materials, fibers and technologies are regularly introduced to enhance the comfort, durability, and sustainability of our products. Patents and Trademarks: Live Comfortably actively invests in securing patents and trademarks to safeguard its unique utility bedding concepts. This strategic focus on IP protection allows Live Comfortably to maintain a competitive edge in the market while fostering an environment of innovation and creativity. INTELLECTUAL PROPERTY Utility Bedding Patents Utility Bedding Best Selling Trademarks hospitality Our products extend the life of your assets, while improving comfort and hygiene for your guests. Products are designed and developed to withstand the rigors of Hospitality use and care with an eye toward increasing Guest Satisfaction. A holistic approach to the Hospitality business focusing not just on product but also on services like training and Guest Sales programs. A PART OF THE STANDARD IN 3 MILLION+ HOTEL ROOMS HOSPITALITY LEADER Live Comfortably has established itself as the leader in utility bedding, providing hotels with innovative and high-quality products. PRODUCT DEVELOPMENT Live Comfortably invests heavily in research and development to stay ahead of market trends and meet evolving hotels needs. By identifying emerging guests preferences and conducting thorough market analysis, Live Comfortably continually introduces innovative and functional bedding solutions that enhance comfort, convenience, and durability. MARKET RESEARCH Live Comfortably's market research is a vital aspect of its success. The company invests in comprehensive market studies to gain valuable insights into guest preferences, industry trends, and competitive dynamics. INTELLECTUAL PROPERTY Live Comfortably actively invests in securing patents and trademarks to safeguard its unique utility bedding concepts. This strategic focus on IP protection allows Live Comfortably to maintain a competitive edge in the market while fostering an environment of innovation and creativity. INDUSTRY LEADER IN FIBER DEVELOPMENT Live Comfortably continuously explores new materials and technologies to enhance the comfort, durability, and sustainability of its products.

Refund Policy A legal disclaimer The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy. Refund Policy - the basics Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased. What to include in the Refund Policy Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Live Comfortably News Jennifer Marks // Editor in Chief // Aug 7, 2026 Live Comfortably to take on Kate Spade Home’s fashion business As Simply Interior Homes moves through the process of liquidating its assets under Chapter 11 bankruptcy, Live Comfortably plans to pick up the full Kate Spade business. This week, Live Comfortably moved to acquire SIH’s current Kate Spade inventory along with all in-transit products that have not yet become the property of SIH. The acquisition is subject to approval by the U.S. Bankruptcy Court of Delaware. Bedtimesmagazine.com // Aug 6, 2026 Live Comfortably Commences US Mattress Pad And Protector Manufacturing Live Comfortably, North America’s largest utility bedding manufacturer, has announced the initiation of mattress pad and protector production at its plant in Martinsville, NC. The line will be capable of supporting Live Comfortably’s entire US retailer base. The domestic production line establishes Live Comfortably as the only large-scale US manufacturer of poly fill mattress pads and protectors. Fibre2Fashion - Industry Speak // July 3, 2026 Interview with CEO, Brian Cassady In this conversation with Fibre2Fashion, CEO Brian Cassady discusses Live Comfortably's transformation into a pure-play utility bedding company, highlighting its focus on domestic manufacturing, product innovation, and supply chain resilience. He also shares how consumer-driven sleep solutions, sustainability, and operational excellence are shaping the company's future growth strategy. Jennifer Marks // Editor in Chief of Home Textiles // June 17, 2026 Live Comfortably wraps up Downlite plant integration in 90 days Three months after announcing its acquisition of Downlite , Live Comfortably has absorbed the company’s manufacturing into its operations. Live Comfortably , the largest utility bedding in the U.S., recently completed the integration of Downlite ‘s facility in Mason, Ohio. It joins Live Comfortably’s portfolio of plants in North Carolina, Texas and Virginia. Furniture World News Desk // Press Release // March 19, 2026 Serta and Live Comfortably Extend License Agreement BOCA RATON, FL – Live Comfortably has entered into an exclusive license agreement with Serta Simmons Bedding for a seven-year term, extending the companies' existing partnership through 2032. Jennifer Marks // Editor in Chief of Home Textiles // March 17, 2026 Live Comfortably acquires Downlite The company – formerly Keeco’s basic bedding division – is adding pillow production to its facility in California and investing in additional comforter production lines to answer the demand for more U.S.-made goods. The additional West Coast pillow production will be housed in Live Comfortably’s 1.3 million square foot Moreno Valley location. LicensingInternational.org // Press Release // March 16, 2026 Good Housekeeping and Live Comfortably Announce Exclusive Bedding Licensing Partnership New York, N.Y. — Hearst Magazines today announced a new licensing partnership between Good Housekeeping and Live Comfortably, a leading North American bedding manufacturer. Through this agreement, Live Comfortably will develop, produce, and distribute a full suite of Good Housekeeping-branded bedding and bath essentials. Sarah Rupolo // Blog Author // RestfulNights.com March 16, 2026 Restful Nights Takes the Spotlight on the Donna Drake Show We’re proud to announce that Nancy Zimmerman, Senior Vice President of Merchandising at Restful Nights®, recently appeared on the The Donna Drake Show to discuss the art of exceptional sleep and showcase pieces from our Restful Nights® Hotel Collection. Hotel-Online.com // Press Release // June 12, 2025 Live Comfortably Adds West Coast Pillow Production Capacity, Invests in Comforter Production Lines “We are responding to the United States’ modified stance on international trade,” said Brian Cassady, Chief Executive Officer of Live Comfortably. “The new trade policies have been successful in fostering and encouraging increased domestic manufacturing and sourcing of domestic products. We expect them to also generate future growth in the US economy..." Jennifer Marks // Editor in Chief // Home Textiles Today // June 11, 2025 Live Comfortably boosts U.S. pillow and comforter production capacity The company – formerly Keeco’s basic bedding division – is adding pillow production to its facility in California and investing in additional comforter production lines to answer the demand for more U.S.-made goods. The additional West Coast pillow production will be housed in Live Comfortably’s 1.3 million square foot Moreno Valley location. Live Comfortably, LLC // Press Release // May 20, 2025 Live Comfortably Onshores Production, Invests in American Workers With the largest domestic manufacturing workforce in our industry at over 1,100 employees, Live Comfortably is going further by expanding operations at facilities in Virginia, Texas, North Carolina, and California. This includes installing new equipment, investing in new machinery, and ramping up domestic throughput. Jennifer Marks // Editor in Chief // Home Textiles Today March 17, 2025 Keeco rebrands after strategic divestiture to invest in core utility bedding business “We see tremendous opportunities ahead and this strategic transaction allows us to focus solely on growing our core utility bedding business and better serving our retail and hospitality industry customers,” said Cassady, who joined Keeco as President in March 2024 and was named CEO in June 2024.